Privacy Policy

Overview

ALTGLASS ("we", "us", "our") operates the ALTGLASS marketplace platform, connecting auto glass shops with available windshield inventory across Canada. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By accessing or using ALTGLASS, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the platform.

What We Collect

Information You Provide

When you create an account, list inventory, or contact us, we may collect:

• Business name, contact name, email address, and phone number
• Business address and city
• Account type (shop, supplier, or both)
• Payment and billing information (processed securely through Stripe)
• Glass inventory listings, including part details, pricing, and availability
• Messages and communications sent through the platform

Information Collected Automatically

When you use ALTGLASS, we may automatically collect:

• Device information (browser type, operating system, device type)
• IP address and approximate geographic location
• Pages visited, features used, and actions taken on the platform
• Referring website or source
• Date, time, and duration of your visits

How We Use Your Information

We use the information we collect to:

• Operate, maintain, and improve the ALTGLASS marketplace
• Create and manage your account
• Facilitate connections between shops and suppliers
• Process payments and manage subscriptions
• Send transactional emails (account confirmations, billing, updates)
• Provide customer support and respond to inquiries
• Analyze usage patterns to improve the platform experience
• Prevent fraud, abuse, and unauthorized access
• Comply with legal obligations

Sharing Your Information

We may share your information only in the following circumstances:

With Other Users

When you list inventory or request a part, certain business information (business name, city, listing details) is visible to other ALTGLASS users to facilitate marketplace transactions.

Service Providers

We work with trusted third-party providers who assist in operating the platform, including payment processing (Stripe), hosting, email delivery, and analytics. These providers access your data only as necessary to perform their services and are bound by confidentiality obligations.

Legal Requirements

We may disclose your information if required by law, regulation, legal process, or government request, or to protect the rights, safety, and property of ALTGLASS, our users, or the public.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

Data Storage & Security

Your data is stored on secure servers located in Canada. We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure payment processing through Stripe (PCI-DSS compliant)
• Regular security reviews and access controls
• Limited employee access on a need-to-know basis

While we take reasonable precautions, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

Cookies & Tracking

ALTGLASS uses cookies and similar technologies to provide and improve the platform. These include:

• Essential cookies — Required for the platform to function (login sessions, security)
• Analytics cookies — Help us understand how users interact with the platform so we can improve it
• Preference cookies — Remember your settings and preferences

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect platform functionality.

Your Rights

Under Canadian privacy legislation (including PIPEDA), you have the right to:

• Access — Request a copy of the personal information we hold about you
• Correction — Request correction of inaccurate or incomplete information
• Deletion — Request deletion of your personal information, subject to legal retention requirements
• Withdrawal of consent — Withdraw consent for the collection and use of your information at any time
• Data portability — Request your data in a structured, machine-readable format

To exercise any of these rights, contact us at privacy@altglass.ca. We will respond within 30 days.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. After account closure, we may retain certain information as required by law or for legitimate business purposes (such as resolving disputes and enforcing agreements) for a period not exceeding 3 years.

You may request deletion of your account and associated data at any time by contacting us.

Children's Privacy

ALTGLASS is a business-to-business platform and is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you by email or by posting a prominent notice on the platform prior to the changes taking effect.

We encourage you to review this page periodically. Your continued use of ALTGLASS after any changes indicates your acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, we're here to help.